On your first visit to Ankle & Foot Associates, you will be asked to provide us with your insurance information. This information is needed to submit charges for your visit to your insurance carrier. If your insurance changes at any time, it is your responsibility to notify our office. If we do not have your correct insurance information, any unpaid charges will become your responsibility.

If you are enrolled in a managed care insurance plan (HMO) it is your responsibility to obtain a written referral or prior authorization (PA) from your primary care physician (PCP) prior to your office visit or surgical procedure. In order to receive full insurance benefits, you should review your insurance policy to see if a written referral or prior authorization is needed.

We will submit your claim for all covered services to your insurance carrier on your behalf. If your visit is covered, your insurance company may still require that you pay an annual deductible (at the beginning of each year) or percentage of the covered costs (coinsurance). Therefore, after we receive payment from your insurance carrier, you may still receive a bill from us for this percentage and the amounts not paid.

Co-payments and any past due balances are due at the time of the visit. We require payment for these amounts in full at the time of your visit unless prior arrangements have been made. For patients with no insurance or hat demonstrate financial hardship, a payment plan can be arranged.

We appreciate prompt payments on your account and accept cash, checks, Visa and MasterCard.

Custom Molded Orthotics

Your insurance company may or may not cover the cost of orthotics. You should check with your insurance company prior to your visit to determine whether or not orthotics are covered and if prior authorization is needed. If your insurance does not cover this item, a payment plan is available.

Questions regarding your bill?

If you are an existing or established patient and have a question regarding your bill, please call our billing agency: MBA Resources, 800-300-8782, extension 760

If you are a patient that is new to our practice and have a question regarding billing, please direct your questions to our Billing Department, Monday through Friday, 8:00 am to 5:00 pm at (207) 761-3889. Choose extension 11 from the automated menu.